A-Z Guide

The Ford Wyoming Center is managed Oak View Group (OVG). OVG is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. With a portfolio of more than 200 client-partners spanning arenas, stadiums, convention centers, performing arts centers, cultural institutions, and state fairs around the globe, OVG provides a set of services, resources, and expertise designed to elevate every aspect of business that matters to venue operators. Service-oriented and driven by social responsibility, OVG helps facilities drive value through excellence and innovation in food services, booking and content development, sustainable operations, public health and public safety, and more.  

Apply online or pick-up an application from the Administration Office during normal business hours.

Tickets can be purchased online here (24 hours a day, seven days a week), charged-by-phone at (307) 577-3030 or (800) 442-2256 (Wednesday through Friday 10 a.m. to 5 p.m.), or in-person at the Sinclair Box Office at the Ford Wyoming Center (Wednesday through Friday 10 a.m. to 5 p.m.).

Visa, Mastercard, Discover & American Express are accepted online and by phone. Visa, Mastercard, Discover, and Cash are accepted at the Sinclair Box Office. All credit card purchases will be required to show a valid photo ID.

The Ford Wyoming Center uses bar code scanning for ticket admissions. As a result, patrons should be careful when purchasing tickets and should make sure to purchase tickets directly from Ford Wyoming Center website, phone, or box office, otherwise, you may be purchasing a ticket that is invalid and could be denied admission.

If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.

Please be advised that any other ticketing website is not an authorized seller of tickets for events at the Ford Wyoming Center. Purchasing tickets outside of the Ford Wyoming Center may result in fraudulent tickets, or tickets that cannot be used for entry. These tickets will not be exchanged and/or refunded by the Ford Wyoming Center.

ALWAYS
Purchase your tickets from a reputable ticketing company. Many “secondary” ticket companies or “brokers” lead you to believe that they are the official site for purchasing tickets.

ALWAYS
Start at www.FordWyomingCenter.com and follow the links or visit Ticketmaster.com to purchase tickets to events taking place at the Ford Wyoming Center. 

Certain events may limit sales to a specified number of tickets for each event (also known as a “ticket limit”). This amount is included on the unique Event listing and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Disclaimer: Please adhere to published ticket limits. Persons or households who exceed the ticket limit may have any or all of their tickets canceled without notice by Ford Wyoming Center ticketing at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.

General Admission, or GA seating, is first come, first sit or stand upon entering the arena. Some events offer General Admission Standing Room on the floor.

Sign-Up Here for the Ford Wyoming Center Cyber Club to be the first to know about new events, presales, and special offers. 

Ticket on-sale dates are determined by the show promoter and vary depending upon the show.

You cannot buy backstage passes for every event. Backstage passes, when available, are controlled by promoters and artists. Most backstage passes are won through media promotions or given out through artist fan-club privileges. If backstage passes or meet and greet opportunities are available for purchase through the venue, the information will be posted on the event page or ticketing page. 

Occasionally, artist managers, artists, and booking agents will announce shows without having the appropriate contracts in place with the venue. As soon as events are firm (have signed a contract and provided all of the appropriate information to the venue), we post the details on our website and our phone system and our staff are able to distribute information.

Print at home is an electronic delivery method by which your tickets are emailed directly to you after your purchase. You will receive two e-mails after your purchase; the first will be your Print-at-Home e-mail with your tickets attached, the second will be your order confirmation (does not include tickets).

The Sinclair Box Office will normally stay open through intermission of the event. The Sinclair Box Office can close at any time deemed by management after show start time.

All Sales are Final. The Ford Wyoming Center will not issue a refund.

In the event of a cancellation, the paid ticket price* will be refunded. 
*Fees associated with a ticket purchased will be retained. The fee is retained to cover the costs associated with the processing of the sale because, while the show canceled, the venue still incurred the costs in selling the tickets.

Tickets purchased via credit card will automatically be credited within 48hrs of the show cancellation to the same card. Your credit should show up on your statement within 3 to 5 business days.

If tickets were purchased by cash or check, the tickets will need to be returned to the Box Office, where customers will need to present ID, and sign a form. A check will be mailed for this refund. There will be no cash refunds. Please call the Box Office at (307) 577-3030 or 800-442-2256 if a refund is needed by mail.

Acceptable forms of identification include Driver’s License issued by any state; ID card issued by the Wyoming Department of Transportation; International Passport; Military ID; Canadian or Mexican Driver’s License; Tribal ID issued by Eastern Shoshone or Northern Arapahoe Tribes; Permanent Resident Card issued by U.S. Citizenship and Immigration Services.

The venue staff would be happy to give you and your group a tour of our facility. Please contact us at (307) 235-8443 to make arrangements. Please note that all tours must be arranged in advance; for staffing and security reasons, we cannot accommodate surprise tours.

The Ford Wyoming Center has two ATMs available for guest use. The primary ATM is located on the concourse level behind Sections 111 and 112. The secondary ATM location is variable. 

Camera policies vary by event. The venue staff does our best to get this information in a timely manner and will post each show’s policy to our website as soon as it’s available. If you’re unsure, please call us at (307) 577-3030 or (800) 442-2256.

The Ford Wyoming Center Food and Beverage staff oversee all on-site concession and catering needs.

We are extremely proud of the reputation we have for top-quality offerings and exceptional service. Let us custom-tailor your next event in the picturesque Three Trails Rooms on the second floor with the best view of the city. We can accommodate larger events on the Arena.

We have a full liquor license and can provide the alcohol services you may require.

The Ford Wyoming Center Food and Beverage staff oversee all on-site concession and catering needs.

We also have subcontractors including Pizza Hut with pizza, cheese bread, and wings; El Burro Loco, ED'S mini donuts and glazed nuts, and Metro Coffee.

The Blue Cross Blue Shield First Aid Station is located on the concourse level behind the Sinclair Box Office. If you or someone you’re with needs medical assistance while at the venue, please don’t hesitate to visit the Blue Cross Blue Shield First Aid Station or ask any of our staff for assistance.

Guests can be dropped off and picked up at the circle outside of the Sinclair Box Office or at the circle around the statue on the Northwest side of the building. Please note that these are not parking areas and are strictly available to assist guests and their drivers in locating each other.

The venue staff has a lost child procedure. If you have a lost child, please remain calm and speak with any of our staff. We ask that parents take note of what their children are wearing when they arrive at each event to aid in more easily identifying your child.

The Ford Wyoming Center has partnered with Boomerang to get you back the items you love!

To submit a lost and found report, please CLICK HERE.

If your item is located, Boomerang will help get your item back to you.

Items that have been found will be stored in a locked storage area for 30 days before being discarded or donated if not claimed.

Fourteen (14) (9 paved/5 graveled) lighted parking lots can accommodate 3,600 vehicles. All lots are adjacent to the Ford Wyoming Center. Parking permits are not required. ADA Parking is also available. As of June 2023, parking lots 4, 6, 8, and 10 are not available due to the construction of the Wyo Sports Ranch. 

The building policy, which is supported by City ordinance and the U.S. Constitution, with respect to people wanting to distribute flyers/pamphlets, circulate petitions, etc. is as follows:

Outside the building:

• People may collect signatures but may not distribute anything because of anti-litter ordinances. 
• Placement of flyers on windshields is prohibited due to anti-litter ordinances.
• You may not obstruct or harass guests. 
• If the grounds/parking lots are rented, you cannot be on the grounds without the written permission of the lessee.

In the building: 

• You must have the show promoters approval prior to the event and,
• You must buy a ticket or exhibitors pass and,
• You must stay within your assigned location and may not circulate in the crowd or position yourself in walkways.

In all cases, please contact us at (307) 235-8441 prior to distributing any items.

NOTICE: You and your belongings may be searched upon entry.  The ticket holder consents to a reasonable search for such items below and waives any related claims that may arise.

The Ford Wyoming Center Management reserves the right to make the final determination on prohibited items.

Prohibited Items:

• Bags larger than 14” wide X 14” long X 6” deep
• Outside food or beverage, alcohol, bottles or cans
• Professional cameras, cameras with detachable lenses, or lenses longer than 2.5”
• GoPro cameras 
• Video or audio devices
• Selfie Sticks or telescopic devices
• Aerosol cans or noisemaking devices
• Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
• Animals (unless a service animal)
• Weapons (guns, firearms, ammunition, nightsticks, nunchucks, stun guns/tasers)
• Knives, brass knuckles, billy clubs, blackjacks, kubatons
• Self Defense Sprays/ Pepper Spray
• Explosives
• Fuels (torches, lighter fluid)
• Tools
• Razor Type Blades (box cutters, razor blades, scissors)
• Hazardous Items (chemicals, paints, thinners)
• Laser pointing devices
• Gifts, letters, signs, banners, flowers, or sealed packages of any kind (*commencements and high school tournaments exempt for letters, signs, banners, flowers)
• Nail Clippers
• Hoverboards and skateboards
• Umbrellas
• Any other items deemed inappropriate for specific events

Prohibited items cannot be stored or held at the entrance points or guest services.

The Ford Wyoming Center enforces a “No Re-Entry” policy for all ticketed events. Exceptions may include events in which a client extends access throughout the run of an event.

Trained service animals assisting guests with disabilities are permitted inside the Ford Wyoming Center. Service animals must remain on a leash or harness at all times and will rest in the seating area of the individual with a disability. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat. All other animals are prohibited.

The Ford Wyoming Center offers wheelchair assistance to and from guest seats. Wheelchairs are not issued for the duration of an event. You may request wheelchair assistance from our drop-off at the circle on West Boulevard, please call the Sinclair Box Office at (307) 577-3030 in advance of your arrival.

Assistive listening receivers, headphones & other devices are available to guests upon request at our First Aid station near the Box Office. A driver’s license or state-issued ID is required.

The Ford Wyoming Center’s physical address is Number One Events Dr; Casper, WY 82601. Our mailing address is: PO Box 128; Casper, WY 82602

The Sinclair Box Office phone numbers are (307) 577-3030 and (800) 442-2256. Our Administration Office phone number is (307) 235-8441.

Click here for box office and ticket information.

Don’t let rumors keep you from attending the events you want to see. Please visit our website, read press releases, or call the Sinclair Box Office at (307) 577-3030 or (800) 442-2256 to verify if an event is sold out or if tickets are still available.

No outside food and/or beverage is allowed in the facility without prior approval. If you have special dietary needs or restrictions and are concerned with your ability to find a snack or treat suitable for your diet at our concession stands, please call us at (307) 235-8441 in advance of the event.

All guests will be required to show positive and current proof of age and may be limited to purchase up to two (2) alcoholic beverages per visit.

Alcohol sales cease approximately ½ hour (30 minutes) prior to the end of the event. For sporting events, alcohol sales will end at the beginning of the last period of the game. Alcohol sales may be discontinued at any time at the discretion of management.

For certain performances, by request of the promoter and/or the artist, we pour all beverages into cups.

It is required by law that individuals have one of the following forms of identification in order to be served alcohol in the State of Wyoming: Driver’s License issued by any state; ID card issued by the Wyoming Department of Transportation; International Passport; Military ID; Canadian or Mexican Driver’s License; Tribal ID issued by Eastern Shoshone or Northern Arapahoe Tribes; Permanent Resident Card issued by U.S. Citizenship and Immigration Services.

The Ford Wyoming Center staff oversee all on-site concession and catering needs as well as all merchandise and souvenir sales in compliance with promoter guidelines.

Click here for directions.

The Ford Wyoming Center Food and Beverage Department occasionally utilizes Non-Profit Groups for Concession Stands. Groups are paid a percentage of their net sales. If interested, please contact the Director of Food and Beverage at (307) 235-8459.

Per Policy, the venue does not allow service in glass bottles. We do allow service in plastic bottles unless the promoter/performer(s) request that we pour into cups. It's a safety precaution to help deter people from throwing items onto the stage. The event's promoter makes the final decision of whether this policy gets put into place for a show. Lids will be removed from all bottles. 

Doors open a minimum of one (1) hour prior to the showtime. Door opening times can change at any time by the discretion of the promoter or venue management. Please call the box office or check online for door times for each event. There are occasionally exceptions to this rule for events such as Monster Trucks.

Credit Card of Purchase & Photo ID is required when picking up Will-Call Tickets. Will-Call is located at the Sinclair Box Office in the southwest corner of the Ford Wyoming Center.

The Children's Ticket Policy Varies by Event.

For most events, children under 2 are free when seated on a ticketed adult's lap.  Once a child has reached their second birthday they do need to have a valid event ticket. 
Please refer to the event information page for Age limits, as some productions have different children age policy requirements.   

The management of the Ford Wyoming Center encourages parents to be familiar with the content of shows held at the Events Center, prior to the purchase of tickets. Not all performances are appropriate for all ages.

Pricing and Availability
The Ford Wyoming Center sells tickets on behalf of promoters, teams, performers, etc., which means that the venue does not set the ticket prices, discounts, group rates or determine seating locations and price breakdowns.

Tickets are sold online at FordWyomingCenter.com and Ticketmaster.com, by phone at (307) 577-3030 and (800) 442-2256 and at the Sinclair Box Office at the Ford Wyoming Center. Tickets for popular events may sell quickly. Occasionally, additional tickets may become available prior to the event. However, the Ford Wyoming Center does not control this inventory or its availability.